At Torlead, we take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information. Please read it carefully before using our website or services.
Torlead collects personal information to provide, improve, and personalise our lead generation and digital marketing services. The categories of information we collect depend on how you interact with our website and services.
Information you provide directly: When you fill in a contact form, request a consultation, subscribe to our newsletter, or engage with our marketer portal, we collect details including your full name, business email address, company name, industry, geographic location, and any message or preference data you submit.
Information collected automatically: When you visit torlead.com, we automatically collect certain technical data to improve site performance and understand visitor behaviour. This includes your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and device identifiers.
We do not collect sensitive personal data such as health information, financial account numbers, or government identification numbers through our website forms.
Torlead uses the personal information we collect for clearly defined, legitimate business purposes. We do not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.
Service delivery: We use your contact and preference information to respond to inquiries, process consultation requests, deliver the services you have purchased, and manage ongoing client relationships.
Marketing communications: With your consent where required, we may send you information about relevant services, industry insights, campaign tips, and promotional offers from Torlead. You can opt out of marketing communications at any time using the unsubscribe link in any email we send.
Website and service improvement: Aggregated, anonymised usage data helps us understand which content and features are most valuable, identify technical issues, and continuously improve the experience for all visitors and clients.
Legal and compliance obligations: We may process personal data where necessary to comply with applicable laws, respond to lawful requests from public authorities, or protect the rights and safety of Torlead, our clients, and the public.
Torlead uses cookies and similar tracking technologies to enhance website functionality, analyse traffic patterns, and support marketing effectiveness. A cookie is a small text file stored on your device when you visit a website.
Essential cookies are necessary for the website to function correctly. They enable core features such as navigation, page security, and form submission. These cookies cannot be disabled.
Analytics cookies allow us to measure and understand how visitors interact with our website. We use these insights to identify popular content, detect navigation issues, and prioritise improvements. Analytics data is aggregated and does not personally identify individual visitors.
Marketing cookies are used to deliver relevant advertisements and track the effectiveness of our paid campaigns across third-party platforms, including Google and Meta. These cookies may collect information about your browsing activity across other websites.
You can manage your cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect the performance and functionality of our website. For more information on managing cookies, visit your browser's help documentation.
In delivering our services effectively, Torlead works with a carefully selected group of trusted third-party service providers. These partners may have access to certain personal data only to the extent necessary to perform services on our behalf, and they are contractually required to protect your data and use it solely for the purposes we specify.
Analytics providers: We use tools such as Google Analytics to collect and analyse aggregated website usage data. Google Analytics may set cookies on your device to track sessions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Advertising platforms: Torlead operates campaigns on platforms including Google Ads and Meta Ads. These platforms may collect data through pixels and tags placed on our website to measure campaign performance and enable audience targeting. Each platform's own privacy policy governs how they handle the data they receive.
CRM and email marketing tools: We use industry-standard customer relationship management and email delivery platforms to manage client communications. Data processed through these tools is subject to appropriate data processing agreements.
Our website may contain links to external websites not operated by Torlead. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Torlead retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting obligations.
Inquiry and form data: Information submitted through contact and consultation forms is retained for up to 24 months from the date of last contact, enabling us to follow up on inquiries and maintain service continuity for prospective clients.
Client records: Data associated with active or former client relationships is retained for a period of up to five years following the end of the service agreement, in line with standard commercial and tax record-keeping requirements.
Marketing data: Email marketing subscription data is retained until you unsubscribe or request removal. Analytics and usage data collected through cookies is typically retained for no longer than 26 months.
When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with an identifiable individual.
Depending on your location and applicable law, you may have certain rights regarding the personal data Torlead holds about you. We are committed to facilitating these rights in a timely and transparent manner.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within 30 days. In some cases, we may need to verify your identity before fulfilling a request.
Torlead takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include encrypted data transmission via HTTPS, access controls limiting data access to authorised personnel only, regular security reviews of our systems and processes, and contractual security requirements for all third-party data processors.
While we implement strong safeguards, no method of transmission over the internet or electronic storage is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
Torlead's website and services are directed exclusively at business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 16. If you believe that a minor has submitted personal data to us without appropriate consent, please contact us and we will take prompt steps to delete that information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how Torlead handles your personal information, please do not hesitate to get in touch. Our team will respond to all privacy inquiries within 30 days.
Whether you have a question about your data, want to submit a rights request, or simply need clarification on any aspect of this policy, we are here to help.
Contact TorleadOr email us directly at: hello@torlead.com